Over the past few years, the acronym “VoIP” has become a household term. Anyone who
has made an international phone call has probably heard the term used at one point or
another. It has become a popular topic among “techies” discussing its numerous
applications in today’s society, as well as politicians discussing its growth and implications
on the world’s economy. Although most people have heard the term, very few actually
know what VoIP is and what the hype is all about.
VoIP stands for Voice Over Internet Protocol, and it simply means what it implies: sending
voice conversations through the internet. Rather than sending voice through the traditional
telephone networks owned by the telephone conglomerates, VoIP uses the internet as its
medium to send voice. Since voice is nothing more than data, any internet connection in
the world can be used as a VoIP terminal for making calls with the use of a VoIP gateway or
an IP Phone.
A great reference for gaining a better understanding of how Voice Over IP works as opposed
to the traditional telephone network can be found on the How Stuff Works website at the
following URL address:
What are the benefits of choosing VoIP?
Everyday more and more organizations switch their communication networks partially or
fully to VoIP. There are many benefits of choosing VoIP over the traditional telephone
network. The major benefits that these organizations are realizing include cost of
equipment and deployment, versatility, flexibility, interconnectivity, and time to market.
Cost Benefits of Choosing VoIP
- VoIP equipment costs are generally cheaper than traditional telephone switches.
- VoIP in a direct point-to-point environment has no toll charge.
- VoIP technicians are usually more readily available and more cost-effective than
standard telephone switch technicians.
- Billing & Call Management software for VoIP is generally less expensive than similar
software for legacy technology.
VoIP is allows your network to be extremely versatile. VoIP allows you to interconnect with
multiple carriers (routes) very easily and quickly. Within a matter of minutes you can add
additional carriers that will provide you with the lowest route to a particular destination.
There is added flexibility so that if one route is down, your network can automatically reroute
to another carrier.
VoIP makes it easy to interconnect to multiple & redundant carriers. With traditional PSTN
networks, interconnecting with multiple carriers required additional expensive hardware,
and an extensive amount of time to setup the connection, sometimes taking several
months. As well, there is a very high connection charge occurred per month to maintain the
connection. With VoIP, the interconnection is very simple, taking only a matter of minutes,
and without the need for additional hardware and no connection charges.
Time to Market
VoIP allows your company to bring its solutions into service quicker than standard telecom.
You can connect to different routes quickly and reliably. This allows you to bring new routes
to customers at cost-effective pricing in a timely manner. You no longer need to wait for
months to connect to new routes.
How does PEC fit into the VoIP Industry?
PEC is a developer of software applications that integrate seamlessly with VoIP technology.
PEC is also a proud partner and reseller of Quintum Technologies, developers of the popular
Tenor VoIP Gateways. Combining the power of Quintum VoIP hardware with the versatility
and robustness of our software, we have developed numerous products to take advantage
of the benefits that VoIP offers. PEC develops the following products for the VoIP industry:
CardSaver™ VoIP Billing and Call Management
- Prepaid Calling Card Industry
- Postpaid Calling Services
- Pinless Calling Services
- Call Shop Services
- Inter-office communications
- Wholesale Long Distance Termination
VoiceSaver™ Voicemail and Auto Attendant
- Voicemail Message Bureaus
- Auto-attendant systems for offices
Insight IVR (Interactive Voice Response)
- Allows customers to develop customized call flows
- Used in almost every industry
Calling Card and Pin-less Solutions
In the prepaid calling card or pin-less calling business, like most other businesses, more
startup companies fail than succeed. Our intention is not to deter you from starting your
own prepaid calling card business; it can be and has been for many people an extremely
lucrative business. Our intention is rather to explain to you the differences between a
successful card business and a failing one so that you may learn from their mistakes.
PEC has a great deal of experience designing and integrating with products developed for
the Prepaid Calling Card and pin-less calling industries. We have helped over 400 clients
deploy VoIP and calling card solutions around the world. We have platforms running on 6
continents and in over 70 countries around the world. Through our day to day
conversations with our clients, we learn a good deal about how the industry is changing and
about new trends that are appearing in the market. If you have any questions, please do
not hesitate to contact us.
Setting Up a Solid Infrastructure
First and foremost, you must develop a solid infrastructure for your prepaid calling card
system to run on. Without a solid infrastructure, you will be spending more time worrying
about your system’s integrity than marketing your product. The following is a list of
equipment and services that you will require to start the business. We have also included
recommendations that we feel will ensure a solid infrastructure.
- Billing, Card, and Call Management Software
We list this item first not only because it is one of the products that we provide, but because
it is the most vital on the list. Choosing a good billing software will ensure that every call
made through your system is tracked and no call is left unbilled. CardSaver™ by PEC is not
only a robust, dependable software package, but it is also the simplest and most userfriendly
package in the industry. CardSaver enables you to view reports on traffic passing
in and out of your system. CardSaver also gives you complete control over your calling
cards, including PIN generation, usage fees, expiration dates, and much more. It also
allows you to manage your agents/distributors and effectively sell your products through
resellers. CardSaver is a vital component for developing a solid infrastructure.
- VoIP Gateway
The VoIP gateway that handles all of the calls into and out of your system is the next vital
component. If your hardware fails, your customers’ calls will not go through. 98% of our
customers use either Cisco or Quintum products. Some higher-end customers also use
Nextone gateways. These two vendors have a large following and many online forums exist
where you can go to receive answers to any questions that you may have regarding
configuration or specifications.
Server technology is constantly changing, and unless you are in the business, it is a
challenge to stay abreast of the latest and greatest. For this reason, our recommendations
on the right server to choose are based on the current technology available.
Systems with 60 concurrent calls or less:
Intel Dual Core Processor
1 GB RAM
(2) 80 GB+ hard drives
10/100/1000 Ethernet Adapter
Systems with 60 to 240 concurrent calls:
Intel Quad-Core Xeon Processor
2 or 4 GB RAM
Dual 10K SCSI hard drives (120 GB or more)
Gigabit Ethernet Adapter
Systems with 240 to 750 concurrent calls:
(2) Intel Quad-Core Xeon Processor
8 GB RAM
Dual 15K SCSI hard drives (250 GB or more)
Gigabit Ethernet Adapter
If you are handling more than 750 calls – we recommend using multiple servers.